winmy9 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure in accordance with applicable data protection standards.
These highlights summarise our approach — the full policy below governs your rights and our obligations.
winmy9 uses industry-standard 256-bit SSL encryption and secure data storage practices. Your personal information is never transmitted or stored in plain text.
winmy9 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only where required by law or to deliver platform services.
You have the right to access, correct, and request deletion of the personal data winmy9 holds about you, subject to regulatory retention obligations.
winmy9's data handling practices align with the requirements of our international gaming licence, which mandates documented privacy and data governance standards.
Identity documents collected for account verification are used exclusively for KYC compliance, fraud prevention, and licensing obligations — not for profiling or marketing.
winmy9 promotional communications are opt-in. You may withdraw consent to marketing messages at any time via your account settings or by contacting customer support.
This Privacy Policy ("Policy") describes how winmy9 ("we", "us", "our") collects, processes, stores, and protects personal data in connection with the winmy9 Platform, including the website at winmy9.co and all associated services. By registering for or using the winmy9 Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of the winmy9 Terms & Conditions and is incorporated therein by reference.
1.1 winmy9 is committed to responsible handling of personal data. We operate under an international gaming licence that includes mandatory data protection and privacy standards, which we meet and seek to exceed.
1.2 This Policy applies to all personal data we collect from players, prospective players, and visitors to the winmy9 Platform, regardless of location or the device used to access the Platform.
1.3 "Personal data" in this Policy means any information relating to an identified or identifiable natural person — that is, information that identifies you directly or that, when combined with other information, could identify you.
winmy9 collects personal data in the following categories:
2.1 Registration Data. When you create a winmy9 account, we collect: full name, date of birth, email address, registered mobile number, and country of residence. This data is necessary to establish your account identity and to verify your eligibility (including the 21+ age requirement).
2.2 Verification (KYC) Data. To comply with our licensing obligations and anti-money laundering requirements, winmy9 collects copies of government-issued identity documents (such as a MyKad or passport), proof of address, and where required, source of funds documentation. Players in Kuala Lumpur, Penang, Johor Bahru, and elsewhere in Malaysia are subject to the same verification standards.
2.3 Financial Data. winmy9 collects and retains records of deposits, withdrawals, and gaming transactions processed through your account. Payment method details (such as e-wallet account references or bank account numbers) are collected for the purpose of processing transactions. winmy9 does not store full card numbers.
2.4 Usage & Technical Data. When you access the winmy9 Platform, we automatically collect: IP address, device type, browser type and version, operating system, referring URL, pages visited, session duration, and gameplay activity logs. This data is used for security monitoring, fraud detection, platform optimisation, and regulatory reporting.
2.5 Communications Data. Records of your communications with winmy9 customer support (including emails, chat transcripts, and support tickets) are retained for quality assurance and dispute resolution purposes.
2.6 Responsible Gaming Data. If you use winmy9's responsible gaming tools — including deposit limits, self-exclusion, or session time limits — the settings and activity associated with those tools are recorded as part of your account data.
winmy9 processes personal data for the following purposes:
4.1 Contractual Necessity. Processing of registration data, financial data, and gaming activity records is necessary for winmy9 to perform the contract with you (i.e., to operate your account and deliver the services you have requested).
4.2 Legal Obligation. KYC verification, anti-money laundering checks, age verification, and regulatory reporting are required by the laws and regulations applicable to winmy9 under its gaming licence. We process this data to comply with those legal obligations.
4.3 Legitimate Interests. Fraud prevention, security monitoring, and technical performance analysis are carried out on the basis of winmy9's legitimate interests in operating a secure and compliant platform, balanced against your privacy interests.
4.4 Consent. Marketing communications are sent only where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6.1 winmy9 retains personal data for as long as your account is active and for a period thereafter as required by our licensing obligations and applicable law. Gaming transaction records, KYC documentation, and financial records are typically retained for a minimum of five (5) years following account closure to meet anti-money laundering and regulatory audit requirements.
6.2 Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, winmy9 will securely delete or anonymise that data.
7.1 winmy9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel, and regular security assessments.
7.2 While winmy9 takes data security seriously, no system is entirely immune to risk. If you become aware of any security incident affecting your winmy9 account, please contact us immediately at [email protected].
7.3 You are responsible for maintaining the confidentiality of your winmy9 Login credentials. Do not share your password with any third party.
8.1 winmy9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain login sessions, and gather aggregate usage analytics. Cookies do not personally identify you unless you are logged into your winmy9 account.
8.2 The following categories of cookies are used:
8.3 You may configure your browser to refuse or delete cookies, but doing so may affect the functionality of the winmy9 Platform.
Subject to applicable law and the legitimate restrictions imposed by our licensing and legal obligations, you have the following rights in respect of your personal data held by winmy9:
To exercise any of these rights, contact winmy9 at [email protected]. winmy9 will respond within a reasonable timeframe and in accordance with applicable requirements. Note that certain data cannot be deleted while your account is active or while regulatory retention obligations apply.
10.1 The winmy9 Platform is strictly for adults aged 21 and above. 21+ winmy9 does not knowingly collect personal data from persons under the age of 21. If winmy9 discovers that a minor has registered an account, the account will be immediately closed and all associated data will be deleted in accordance with applicable law.
10.2 If you are a parent or guardian and believe that a minor has registered on the winmy9 Platform, please contact [email protected] immediately.
11.1 winmy9 reserves the right to update this Privacy Policy at any time. Updated versions will be published on the winmy9 Platform with the revision date noted at the top of this page. Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
11.2 For material changes to how winmy9 processes your personal data, we will provide reasonable notice via your registered email address before the changes take effect.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data winmy9 holds about you, please contact:
Please include "Privacy Request" in the subject line of your email and provide your registered account email or username to help us identify your records and respond efficiently.
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